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Terms of Use

Last updated: February 17, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING FLYTEHEALTH SERVICES.  REFERENCE TO THE TERM “SERVICES” MEANS COPYRIGHTED AND TRADEMARKED SOFTWARE APPLICATIONS, WEBSITES, MEDICAL SERVICES CONSULTATIONS, AND MEDICAL EDUCATION SERVICES CONSULTATIONS OFFERED BY FLYTEHEALTH, ITS PARTNERS, AND CUSTOMERS.

Acceptance. By using the Services, you agree to be legally bound by these Terms of Use Agreement (“Agreement”). If you do not agree, do not use the Services. By using the Services, you (“You,” “you,” “User,” “user,” “Users”) represent and warrant that you are of a legal age to form a binding contract with FlyteHealth, and that you are authorized by your organization to accept and agree to these Terms of Use during the services term (“Services Term”). You may view the current applicable version of the Terms of Use  at any time through a footer link within the FlyteHealth corporate marketing website URL address, www.flythealth.com and its software application products.   

Intellihealth, Inc. d/b/a FlyteHealth (“FlyteHealth”) reserves the right to change the Terms of Use from time to time. Updates to these Terms of Use are immediately binding upon the User, with or without notice from FlyteHealth. Should FlyteHealth provide notice, the User may be asked to affirmatively consent (e.g., by clicking to accept), and a refusal or failure to do so grants FlyteHealth the right to suspend the User’s access or terminate this Agreement. If you do not agree to the changes in the Terms of Use, upon written notification to FlyteHealth support services, legal@flytehealth.com, you have the option to discontinue use of Services immediately, and any remaining fees owed for Services by you or your organization of record will remain in binding effect until the end of your Services Term. 

Scope and Description of Services. The Services contains material and information about FlyteHealth and its various software applications, medical care model programs, copyrighted educational materials, and telemedicine programs. The information within the Services includes copyrighted software user interfaces, copyrighted software functionality and associated features and tools, copyrighted software algorithms and know how, copyrighted software systems, copyrighted medical practice models, medical references, educational courses, informational articles, animations, videos, images, and additional resources for healthcare professionals and their patients, employer organizations, and medical insurance organizations.  You may be able to access sections of the Services without having to register any personal and/or organizational demographic details, including protected health information (“Information”) details by using the Services; however, particular areas of the Services will only be accessible if you have registered Information. 

Please note that certain Sections of the Services are intended for licensed healthcare professionals or their patients. The Services are not meant to and do not serve as a substitute for  the clinical judgment or medical advice of  a licensed healthcare professional.If you are a patient or consumer who elects to browse the Services or use any of the Services, you should proceed using the Services with a physician and/or medical services provider who is associated with your individual health care treatment. FlyteHealth hereby disclaims all liability for any decisions made or actions taken by any User in reliance upon the information provided through the Services, which do not constitute medical advice.  

Among other activities, Services enable coordination and communication between a healthcare provider and the  patient. Services are not intended to and do not replace an existing relationship between a patient and their existing health care provider(s). The Services might not be appropriate to patients for all medical conditions or concerns. For medical questions during the use of the Services, you agree to seek advice and guidance related to Services from your existing medical care providers, and furthermore agree FlyteHealth is not responsible or legally liable for any clinical decision support or consideration or options presented  by or associated to its Services, including; decisions about medication selection, medication usage, lifestyle and behavioral modifications, and any other forms of medical treatments or advice. During the use of Services, if you have a medical emergency, immediately seek emergency help services dial “911”.

Services Uptime. We take all reasonable steps to ensure that the Services are available 24 hours every day, 365 days per year. However, our Services do sometimes encounter downtime due to server and other technical issues. Therefore, we will not be liable if the Services are unavailable at any time. The Services may be temporarily unavailable due to issues such as system failure, maintenance or repair, or for reasons beyond our control. When applicable, we will try to give our Users advance warning of scheduled maintenance issues.

User Representation. As a healthcare professional and user of the Services, you are responsible for the completeness and accuracy of Information related to your state license number, your professional medical liability insurance, and your professional credentialing representations that you provide to FlyteHealth in order to use or access the Services or patient data maintained therein. 

Permitted Use of Software and Materials.  As a healthcare provider who uses the Services, you are solely responsible for, and attest that you have in place, appropriate and sufficient professional medical liability insurance, consistent with the requirements of any applicable State law, during the use of the Services.  If your professional use of the Services is solely deemed by FlyteHealth to be a medically inappropriate use of the Services based upon their intended use; or your professional medical liability insurance required by applicable state law and/or your license or certification to practice in your clinical specialty and/or your credentialing or privileging status lapses or is not maintained during the Services Term, FlyteHealth has the right to immediately terminate your use of the Services and you will be legally liable to pay any of your remaining monies owed to FlyteHealth for the remaining time period associated to your Services Term within thirty (30) days to FlyteHealth.

As a FlyteHealth patient or other consumer end-user of the Services, you are responsible for the completeness and accuracy of the Information that you provide to us. If your personal use of the Services is solely deemed by FlyteHealth to be medically inappropriate use of the Services based upon their intended use during the Services Term, FlyteHealth has the right to immediately terminate your use of the Services and you, or your referring employer organization, or health insurance provider organization will be legally liable to pay any of your remaining monies owed to FlyteHealth for the remaining time period associated to your or their Services Term within thirty (30) days to FlyteHealth.

The copyright and other intellectual property rights in all copyrighted software user interfaces, copyrighted software functionality and associated features and tools, copyrighted software algorithms and know how, copyrighted software systems, copyrighted medical practice models, medical references, educational courses, informational articles, animations, videos, images, and additional resources contained within the Services are owned by FlyteHealth and/or our third party licensors. 

Except as expressly permitted in this Agreement, the Services may not be reproduced, transmitted, or distributed without FlyteHealth’s prior authorization and written consent. A user may not commingle any portion of the Services with any other information and shall not edit, modify, or alter any portion thereof. Additionally, a User must not access or use Services in any way that violates any applicable law or regulation; not sell, resell, license, sublicense, distribute or rent or lease Services; not access or use in order to build a competitive or replacement product or Service; not disrupt the Services; not store or transmit malicious code; not attempt to gain unauthorized access to, interfere with, overburden, damage or disrupt any parts of the Services.

Limited License. Subject to your compliance with the terms and conditions of this Agreement, FlyteHealth grants to you  a limited, nonexclusive, nontransferable, revocable, license during the term of this Agreement, without the right to sublicense, under FlyteHealth’s copyrights to access and use the FlyteHealth for Your internal use and only in connection with the Services.  Services are licensed to You, not sold. The Services may contain the software and other property of third-party suppliers, some of which may be identified in, and licensed in accordance with, all third-party software or property are restricted for use solely in conjunction with the Services.  The consideration under this Agreement is only for the licenses that FlyteHealth expressly grants to You as described herein. Any other rights including, but not limited to, patent rights would require an additional license and consideration. Nothing in this Agreement requires or will be treated to require FlyteHealth to grant any such additional license. 

Information Submissions, Communications, and Privacy. You warrant that you own any information that you input, upload, provide or otherwise have the right to provide it.  Communication features within the Services may be sent to you automatically and for marketing purposes. By agreeing to use the Services’ communication features, you are providing FlyteHealth and its Services users the express written consent to communicate directly with you. You have the right to opt out of one or more of the communication features included in the Services through directly notifying FlyteHealth by sending an SMS text communication with the term STOP or by selecting the unsubscribe button from within an email communications. As a user of the Services, you agree and attest that you will not access the Services in any manner for any purpose while you are physically located outside the geographic boundaries of the fifty United States. By accepting the FlyteHealth Terms of Use Agreement, you consent to the use of Services to manage and store your PHI. For information and materials you upload to areas of our Service that are not publicly available, please see our Privacy Policy located on www.flytehealth.com for an explanation of how we may use that information.

User Liabilities.  As a User of the Services, you agree to be responsible for all damages, liabilities, costs, charges and expenses, including reasonable attorneys’ fees, which FlyteHealth, its affiliates, members, managers, officers, employees, and authorized representatives may incur as a result of either: (i) such user’s breach of this Agreement; or (ii) material entered into flytehealth.com with the use of the user’s password or other access or identification. Any user of the Services may not, knowingly: (i) use the Services for any illegal purpose, that is, a purpose that is prohibited by any local, state, national or international law or regulation, or to facilitate the violation thereof; or  (ii) fail to respect other users’ privacy. This includes revealing another user’s password or any other personally identifiable Information; or, post or send to or from the Services any material for which you have not obtained all necessary consents post or send to or from the Services; any material that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy; or, which encourages or constitutes conduct that would be deemed a criminal offense;  give rise to civil liability, or, otherwise is contrary to a law in the United States of America; or, post, upload, email, transmit or otherwise distribute viruses or other harmful computer code designed to interrupt, destroy or limit the use of any computer software or hardware; use or attempt to use any “deep-link,” “scraper,” “robot,” “bot,” “spider,” “data mining,” “computer code” or any other automated device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, acquire, copy, or monitor any portion of flytehealth.com; or, any data or content found on or accessed through flytehealth.com; or, any other flytehealth.com information without prior express written consent of FlyteHealth in every instance; or, obtain or attempt to obtain through any means any materials or information on flytehealth.com that has not been intentionally made publicly available either by public display on flytehealth.com or through accessibility by a visible URL page or link on flytehealth.com; violate any measure employed to limit or prevent access to flytehealth.com or the site’s content; or, impersonate any person or entity, or falsely state or otherwise represent an affiliation with a person or entity; disobey any requirements, procedures, policies or regulations of networks connected to the Services; or use the Services to stalk or harass another. In no event shall FlyteHealth be liable for any direct, indirect, special, or consequential damages arising out of or related to your use of the Services under this Agreement.

Password. You are solely responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your passwords or account. You are responsible for all activities that occur under your password or account. It is your sole responsibility to (1) control the dissemination and use of activation or identification codes and password information; (2) authorize, monitor, and control access to and use of your account and password; (3) promptly inform us of any need to deactivate a password; (4) agree to FlyteHealth’s password information administration requirements and changes thereto during the Services Term. You grant FlyteHealth and all other persons or entities involved in the operation of the Services or any of its programs the right to transmit, monitor, retrieve, store, and use your password information in connection with the operation of the Services as they pertain to your access to the Services. We cannot and do not assume any responsibility or liability for any information you submit using your password, or your or third parties’ use or misuse of the password information transmitted or received using our Services.

Links to Other URL, Internet Enables Websites, and Third-Party Devices. The Services contains secure and non-secure URL links to non-FlyteHealth internet sites and third-party health and medical devices (“Enabled 3rd Party Services”). In the majority of the Enabled 3rd Party Services, FlyteHealth has reviewed and established a contractual business relationship with the Enabled 3rd Party Services’ associated website operations and content. During your Term Term, FlyteHealth may link to non-reviewed URL links and websites (“Non-FlyteHealth Links”) established by our licensed customers use of the Services. FlyteHealth assumes no legal liability and responsibility for the content and functionality associated with Non-FlyteHealth Links to which the Services provide on behalf of our customer licensees. Links to Non-FlyteHealth Links within the Services do not imply the endorsement or approval of such URLs, web sites, associated products and services, publications contained within them. If you choose to access  Non-FlyteHealth Links, it is at your own risk. FlyteHealth assumes no legal liability or responsibility for the content, functionality, or practices of any third-party sites, devices, or services, including both Enabled 3rd Party Services and Non-FlyteHealth Links.

Termination. We reserve the right to suspend or terminate your account if you violate this Agreement or if FlyteHealth discontinues, temporarily or permanently, the Services. You agree that all terminations for violations caused by you, your employer organization, or medical insurance provider organization shall be made in FlyteHealth’s sole and absolute discretion. FlyteHealth shall not be liable to you or any third party for any termination of your account, access to the Services, or your Information post termination.

If your violation causes harm to others, you agree to be legally liable and responsible for any and all loss, damage, or expense to FlyteHealth and its associated third parties, including attorneys’ fees and court costs.We have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS FLYTEHEALTH AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

Disclaimer: FlyteHealth takes commercially reasonable steps to ensure that the Services are accurate, compliant with applicable laws and regulations, and correct. However, we do not guarantee the correctness or completeness of the Services. FlyteHealth may make changes to the Services at any time upon written notice to users. If information on the Services is out of date, or on rare occasions incorrect, we will make every effort to promptly correct the information. Except as set forth herein, the Services are provided “AS IS” and without any conditions or warranties of any kind, either express, implied, statutory or otherwise, including without limitation, the implied warranties of merchantability, fitness for a particular purpose or noninfringement.  Except as set forth herein, FlyteHealth makes no warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Services.  Without limiting the foregoing, FlyteHealth does not represent or warrant that the Services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the Services are free of viruses or other harmful components or that the Services will otherwise meet your needs or expectations. To the maximum extent permitted by law, FlyteHealth provides access to and the use of the Services on the basis that FlyteHealth excludes all representations, warranties and conditions as set forth within this Agreement.

Miscellaneous. Except as expressly provided in a particular “legal notice” and the FlyteHealth Privacy Policy associated with the Services, these Terms of Use and the Privacy Policy constitute the entire agreement between the parties relating to the Services and supersede all prior and contemporaneous understandings and agreements, both oral and written. The failure of FlyteHealth to insist upon strict compliance with any term of this Agreement shall not be construed as a waiver with regard to any subsequent failure to comply with such term or provision. This Agreement is personal to you, and you may not assign your rights or obligations to anyone. If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. All legal notices or other communications required or permitted to be given to FlyteHealth shall be in writing and sent to legal@flytehealth.com. FlyteHealth may provide any notice to you under this Agreement by sending a message to the email address you provided during registration or by posting it on the Services.This Agreement, your rights and obligations, and all actions contemplated by this Agreement shall be governed by the laws of the United States of America and the State of Delaware, as if the Agreement was a contract wholly entered into and wholly performed within Delaware. You expressly agree that exclusive jurisdiction for any dispute with FlyteHealth, or in any way relating to your use of the Services, resides in the courts of the State of Delaware, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Delaware in connection with any such dispute including any claim involving FlyteHealth or its third-party affiliates, members, managers, employees, contractors, officers, telecommunication providers, and content providers.

The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: Representation, Information Submissions, User Liabilities, Disclaimer, Miscellaneous.

Medical Terms of Service

Last updated: July 1, 2025

Medical Terms of Service (“Medical Services Terms”) govern your use of the Medical Services as defined herewithin, these clinical health care services, which include the use of FlyteHealth website, FlyteHealth electronic health record system (“EHR”), FlyteHealth patient management system (“PMS”), FlyteHealth revenue cycle management system (“RCM”), the FlyteHealth patient application, the Flyte Intelligence application, and Telehealth Services described herewithin (“Medical Services”) provided by FlyteHealth professional corporations and our affiliated clinical health care services clinical health care providers (“FlyteHealth”, “we”, “us”, or “our”). In some regions, Medical Services, with the exception of Telemedicine services, are provided by FlyteHealth jointly with, and/or as subcontractors for, other health provider entities, health systems or academic medical center partners (“Partners”). These Partner relationships are described in more detail in Section 11 below. If you are using Medical Services in a region identified in Section 11, the applicable Partner is also a party to these Medical Services Terms, and “FlyteHealth”, “we”, “us” or “our” means FlyteHealth professional corporations (and our affiliated medical services clinical health care providers) and the applicable Partner, collectively.

Please read the Medical Services Terms carefully before using the Medical Services. By using the Medical Services, including the Telehealth Services, you agree to be bound by these Terms. If you are accepting these Medical Services Terms for another person (“Family Member”) as such Family Member’s guardian, conservator, or custodian, and as parent of a minor child Family Member, you agree to the terms, conditions, and notices contained or referenced herein on behalf of such Family Member.

FlyteHealth is affiliated with Intellihealth MSO LLC. (“Intellihealth MSO LLC”), where Intellihealth MSO LLC provides management and administrative services to FlyteHealth. Intellihealth MSO LLC also provides business operations and other non-medical services to integrated health systems, hospitals, corporations, insurance payers, and consumers, and the Terms of Service govern your use of the Services provided by Intellihealth MSO LLC. Please read the Membership Terms of Services carefully before using Intellihealth MSO LLC’s services. Please refer to our Notice of HIPAA Privacy Practices to learn how FlyteHealth collects, uses, shares and protects your Protected Health Information (as defined under the Health Insurance Portability and Accountability Act of 1996 or “HIPAA”).

Please do NOT use the Medical Services, including the Telehealth Services, for emergency or urgent medical matters. For all urgent or emergency matters that you believe may immediately affect your health, you must immediately call 911 or go to the nearest emergency room or urgent care facility.

Updates to the Medical Services Terms

We may modify these Medical Services Terms from time to time. We will notify you of material changes by posting the amended terms on the FlyteHealth website, EHR, PMS, RCM, and the Evolve application at least thirty (30) days before the effective date of the changes. If we have your email on file, we will also notify you of material changes to the Medical Services Terms by email at least thirty (30) days before the effective date of the changes. Please make sure we have your current email address so that you will receive notice of any material changes. If you do not agree with the proposed changes, you should discontinue your use of the Medical Services before the effective date of the change. If you continue using the Medical Services after the effective date, you will be bound by the updated Medical Services Terms.

Your Financial Responsibility; Assignment of Benefits

You agree to pay FlyteHealth all applicable charges at the prices then in effect for the Medical Services provided to you or another person on whose behalf you are accepting these Medical Services Terms and/or payment responsibility (such as your children or other family members) (“Covered Family Member”).

You will be charged for the Medical Services, including complementary and alternative services provided to you or your Covered Family Member by a FlyteHealth healthcare service provider (each, a “clinical health care provider”). You authorize FlyteHealth to charge your chosen payment method (your “Payment Method”) for the Medical Services provided to you or your Covered Family Member. If your Payment Method is invalid at the time payment is due, you agree to pay all amounts due upon demand. The third party services provider who manages your Payment Method may impose terms and conditions on you, which are independent of these Medical Services Terms, and you agree to comply with all of those terms. FlyteHealth may accumulate charges that you’ve incurred for the Medical Services and submit them as one or more aggregate charges during or at the end of each billing cycle. FlyteHealth reserves the right to correct any billing errors or mistakes even if payment has already been requested or received.

Medical Services include remote visits with our clinical health care providers. Remote visits are scheduled just like an in-office visit and provide the same service experience, with the exception that the remote visit is conducted remotely over a secure video and audio connection rather than in person. Remote visits are billable just like an in-office visit, at the same fee that would be billed to such a visit if it was conducted in person. For the avoidance of doubt, your financial responsibility and assignment of benefits described above apply to remote visits as well.

If you provide information about your health insurance or health plan, that will be deemed your authorization for us to submit claims for covered Medical Services to your health insurer or health plan. You hereby assign or otherwise authorize payment of medical benefits to us for the Medical Services provided to you or your Covered Family Member. You authorize the release of any medical or other information necessary to process any claims for the Medical Services provided. You further understand and accept your financial responsibility for any portion of the bill not covered by your health insurer or health plan. SUBMISSION OF CHARGES DOES NOT WAIVE OUR RIGHT TO SEEK PAYMENT DIRECTLY FROM YOU.

Appointments: Missed/Late Cancellation

You understand and agree that if you do not show for your appointment or you cancel your appointment with less than 48 hours’ notice, we may charge you a fee for a missed/late cancelled appointment.

Permission to Treat

You give permission to the clinical health care providers to medically care for you and your Covered Family Member. You may withdraw this consent at any time by no longer seeking Medical Services from FlyteHealth. You understand and agree that as part of providing Medical Services to you, your Protected Health Information (as defined by HIPAA), including test results, may be released to an online personal health record and via communication with FlyteHealth’s healthcare team electronically (in accordance with our HIPAA Privacy Practices).

Service Termination

You may terminate your use of the Medical Services at any time by not using the Medical Services any more. We may terminate your use of the Medical Services at any time in our reasonable discretion, for causes including but not limited illegal conduct such as falsifying information to obtain controlled substances, abusive and threatening behavior, and continued refusal to pay for our services. We may terminate your use of the Medical Services by sending notice to you at the mail or email address you provided to us or by otherwise contacting you. If we terminate your use of the Medical Services, we will use reasonable effort to notify your insurer, if any. 

Intensive Behavioral Therapy Services Disclaimer

FlyteHealth may, from time to time, with your consent, offer complementary methods of intensive behavioral therapy (“IBT”) in connection with the Medical Services. You must inform the clinical health care provider who is caring for you if you are or become pregnant, as this may affect your treatment protocol.

If you seek IBT treatment, you should also consult with you physician to be screened for any predispositions to injuries and risks in regard to any of the IBT treatments, to address serious health concerns, and to avoid any contra-indications, including:

  • Nutrition consultation services are not licensed by many states in the U.S. The methods of evaluation employed, which may include meal plan design, eating pattern analysis, and progress analysis, are not intended to diagnose disease.
  • Exercise and physical activity consultation services are not licensed by many states in the U.S. The methods of evaluation employed, which may include establishing measurements for pulse (resting and active state) levels, weight lifting, stretching, and progress analysis, are not intended to diagnose disease.
  • Lifestyle consultation services are not licensed by many states in the U.S. The methods of evaluation employed, which may include stress reduction exercises, meditation, tai chi, breathing techniques, sleep, progress analysis, are not intended to diagnose disease.

You acknowledge that you understand that while this section describes some of the major risks of IBT treatment, it does not address all of them and other side effects and risks may occur.

You understand that the IBT modalities are not a substitute for conventional medical care and the IBT clinical health care providers cannot anticipate all possible risks and complications of treatment. You will immediately notify your IBT clinical health care provider of any unanticipated or unpleasant effects associated with any of your IBT treatments.

You hereby give consent to any of the IBT clinical health care providers at FlyteHealth to assess and care for your present condition and any other future conditions for which you seek attention.

Consent to Electronic Communications

You agree that FlyteHealth may send the following to you by email or by posting them on our website and mobile application: legal disclosures; these Medical Services Terms, Notice of HIPAA Privacy Practices; future changes to any of the above; and other notices, policies, communications or disclosures and information related to the Medical Services. You agree that FlyteHealth may contact you via secure messaging, email, phone, text, or mail regarding the Medical Services. You consent to receive such communications electronically. You agree to update your contact information to ensure accuracy.

If you later decide that you do not want to receive certain future communications electronically, please send an email to support@flytehealth.com. You may also opt out of certain electronic communications through your account or by following the unsubscribe instructions in any communication you receive from FlyteHealth. Your withdrawal of consent will be effective within a reasonable time after we receive your withdrawal notice described above.

FlyteHealth will need to send you certain communications electronically regarding the Medical Services. You will not be able to opt out of those communications – e.g., communications regarding updates to these Medical Services Terms or information about billing. Your withdrawal of consent will not affect the legal validity or enforceability of the Medical Services Terms provided to and accepted by, you.

Disclaimers

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, EXCEPT IN CASE OF NEGLIGENCE OR WILLFUL MISCONDUCT, WE AND OUR AFFILIATES, PROVIDERS, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM ANYONE’S USE OF OR INABILITY TO USE THE MEDICAL SERVICES.

The Medical Services are intended for use only within the United States and its territories. We make no representation that the Medical Services are appropriate, or are available for use outside the U.S. Those who choose to access and use our Medical Services from outside the U.S. do so on their own initiative, at their own risk, and are responsible for compliance with applicable laws.

Limitation of Liability

TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE AND OUR AFFILIATES, PROVIDERS, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION THOSE RELATING TO LOST PROFITS OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES ARISING OUT OF OR IN CONNECTION WITH THE MEDICAL SERVICES OR FROM THE USE OF OR INABILITY TO USE THE MEDICAL SERVICES, WHETHER BASED ON CONTRACT, WARRANTY, PRODUCT LIABILITY, TORT OR OTHER LEGAL THEORY AND EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Partners

FlyteHealth has partnered with select health systems, academic medical centers, and third party clinical and operational professionals and organizations (“Partners”) to support FlyteHealth’s operations for Medical Services in many of our markets where we provide Medical Services. As a result, for Medical Services, these Medical Services Terms are modified as set forth accordingly. Each of the Partners who may be part of the Medical Services will be identified, and is deemed to be a party to these Medical Services Terms.

Telehealth Services and Permission

FlyteHealth may provide certain Telemedicine services to you (the “Telemedicine Services”), together or separately from its regional Partners. You consent to receive emails or other electronic communications from FlyteHealth pertaining to your care and your health, which may include Protected Health Information (“PHI”). You understand that virtual encounters via phone, email, video, or otherwise, could involve, and you hereby consent to the use of, automated tools for diagnosis, care, treatment or communication pertaining to healthcare matters. You also acknowledge that such virtual encounters may involve care by a variety of clinical health care providers, including Physicians, Registered Nurses, Nurse Practitioners, Medical Assistants, Registered Dietitians, other support or medical personnel.

You give permission to FlyteHealth and the Telehealth Services clinical health care providers to record and process your personal details and medical data. You may withdraw these permissions at any time by no longer seeking Telehealth Services from FlyteHealth.

“Telehealth” is the delivery of healthcare services using technology when the clinical health care provider and patient are not in the same physical location, and/or the virtual delivery of healthcare, medical and IBT services, including by a clinical health care provider or qualified health care professional or via digital or automated tools, including without limitation tools for medical or health-related diagnosis and treatment.

The Telehealth Services may be used for diagnosis, treatment, care, follow-up and/or patient education, and may include, without limitation, the following: electronic transmission of patient medical records, medical images, and/or other patient data or information; synchronous (i.e., “real time”) and asynchronous (i.e., non-“real time”) interactions via audio, video, text, and/or data or other electronic communications; automated, electronic or digital tools or services for diagnosis, care, treatment and/or communication pertaining to healthcare or medical matters; and output, transmission or exchange of data from medical devices, sound and video files. Further, you understand that it may be possible that your condition cannot be treated via the Telehealth Services, or that information transmitted through the Telehealth Services may not be sufficient or of too poor of image quality, or insufficient information or data to allow for appropriate medical decision making. Accordingly, you may be required to seek additional in-person medical care, alternative healthcare or emergency services. If your health or medical problem or condition persists after use of Telehealth Services, you will immediately contact your medical services provider and seek appropriate additional in-person medical care or emergency care, as appropriate.

General Provisions

  • These Medical Services Terms make up the entire agreement relating to your use of the Medical Services, and supersede all prior agreements relating to the subject matter hereof.
  • We may change, suspend, or discontinue any of the Medical Services at any time. We will try to give you prior notice of any material changes to the Medical Services. We will not be liable to you or to any third party for any modification, suspension or discontinuance of the Medical Services.
  • We may change, suspend, or discontinue any of our partnerships, including health system partnerships, at any time. We will provide you with notices of such changes as applicable.
  • These Medical Services Terms do not confer any third-party beneficiary rights, except to Partners in the corresponding regions identified herewithin. Each of the Partners is a third party beneficiary of these Medical Services Terms and shall have the right to enforce these Medical Services Terms directly as it deems necessary to enforce its rights or protect its interests in connection with these Medical Services Terms. You may not transfer any of your rights or obligations under these Medical Services Terms to anyone else without our consent. FlyteHealth may assign our rights in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
  • Even after termination, these Medical Services Terms will remain in effect such that all terms that by their nature may survive termination will survive such termination.

If you have any questions about these Medical Services Terms, please contact legal@flytehealth.com.

Privacy Policy

Last updated: June 24, 2026

Privacy Policy for FlyteHealth Websites and Applications 

Welcome! An overview of this FlyteHealth Privacy Policy is provided below. This Privacy Policy applies to your use of any online services, (e.g. website, software, or mobile app) that posts a link to this privacy policy, regardless of how you access or use it (“Service”). More information on how we collect, use, and share your protected health information (“PHI”), as governed by the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable state law, please refer to Flyte Medical P.C. Notice of Privacy Practices, which shall govern PHI in the event of a conflict with this Privacy Policy.   

By visiting or otherwise using the Service, you agree to the Service’s Terms of Use and consent to FlyteHealth’s data collection, use, and disclosure practices, and other activities as described in this Privacy Policy, and any additional privacy statements that may be posted on an applicable part of the Service. If you do not agree and consent, please discontinue use of the Service, and uninstall Service downloads and applications. 

 FlyteHealth Website & App Privacy Policy Summary 

This summary explains how FlyteHealth handles your information when you visit our website or use our mobile application.

  1. User Eligibility Our services are only for adults. You must be 18 or older to use our website or app. We do not collect information from anyone younger than 18 on purpose. If we discover we have accidentally collected data from someone under 18, we will delete it immediately.
  2. Information We Collect We collect two main types of data to help our services run smoothly:
  • Personal Data: Information you provide directly, such as your name, address, email, phone number, and payment details.
  • Technical Data: Information collected automatically to maintain a secure connection, such as your IP address and browser type.
  1. No Behavioral Tracking for Advertising We do not track your online actions to show you ads. We also do not use outside tracking tools. We only use essential cookies. These are basic technical tools needed to keep your account active and our system safe.
  2. How We Use Your Information We only use your data for clear, professional purposes:
  • To display our website and app securely.
  • To provide the services and products you request.
  • To process your payments and subscriptions.
  • To send you important administrative updates about your account.
  1. Sharing Your Information We do not sell your personal data. We only share it in specific cases:
  • With trusted partner companies (like payment processors or web hosts) who must legally keep your data private.
  • If our business is sold or merges with another company.
  • If required by law, a court order, or to protect public safety.
  1. Data Retention and Deletion You can ask us to delete your personal information by emailing us. We will remove it from our active systems. Please note that we may still need to keep certain data for tax rules or other legal reasons.
  2. Data Security We use strong security measures, including encryption, to protect your information. However, because no internet transmission is completely perfect, we cannot guarantee absolute security. Sending information online always carries some risk.
  3. External Links and Map Features Our app may include links to other websites or use built-in map tools (like Apple Maps or Google Maps). These external services have their own privacy rules, and we encourage you to review them.
  4. Contact Our Privacy Office You can opt out of our marketing emails at any time by clicking the “unsubscribe” link. For questions, concerns, or data deletion requests, please email our Privacy Office at privacy@flytehealth.com.

Privacy Policy for FlyteHealth Websites and Applications

This Privacy Policy sets forth the practices of FlyteHealth regarding the collection, use, maintenance, protection, and disclosure of information obtained when users visit our website and mobile application (collectively, the “Application”).

Applicability

This policy applies to information collected:

  • On our Website and Application;
  • In email, text, and other electronic messages between you and our Website or Application; and
  • When you interact with our applications on third-party platforms, provided those applications include links to this policy.

This policy does not apply to information collected by:

  • Physicians, medical groups, or other healthcare providers contracted by FlyteHealth (which is governed by the Notice of Privacy Practices); or
  • Any third party, including through any application or content that may link to or be accessible from the Website or Application.

Please review this policy carefully. By accessing or utilizing our Website or Application, you expressly consent to the practices described in this Privacy Policy. If you do not agree with these terms, you must not access or use the Website or Application.

  1. User Eligibility and Minors

FlyteHealth does not offer services to, nor do we knowingly collect or process the personal information of, minors. Our Services are intended exclusively for adults aged 18 and older. If we discover that we have inadvertently collected personal data from an individual under the age of 18, we will promptly delete such information from our systems.

  1. Information We Collect and How We Collect It

Information FlyteHealth, its Service Providers (defined below), may collect information you provide directly to FlyteHealth via the Service. For example, FlyteHealth collects information when you use or register for the Service, subscribe to notifications, post on the Service, or communicate or transact through the Service. In addition, when you interact with Third-Party Services (defined below), you may be able to provide information to those Third-Parties. 

Categories of Information Collected

We collect specific types of information from and about users of our Website and Application, including:

  • Personal Data: Information that identifies, relates to, or could reasonably be linked to you personally. This includes, but is not limited to, your name, postal address, billing address, e-mail address, telephone numbers, driver’s license number, date of birth, credit or debit card number (for payment processing purposes only), and the last four digits of your Social Security Number.
  • Essential Technical Data: Information concerning your internet connection and the equipment utilized to access our Application, including your IP address, operating system, browser type, and basic server logs required to maintain connectivity and system integrity.

Methods of Collection

We collect this information through the following methods:

  • Directly from You: When you input information into forms on our Website or Application, register for an account, request further services, report an issue, complete a survey, or execute a transaction.
  • Automatically: As you navigate the Website or Application, our servers automatically record essential technical data to facilitate your secure connection to our services.

No Behavioral Tracking Technologies

FlyteHealth relies solely on strictly necessary data collection to operate our services. We may utilize essential session cookies strictly to authenticate users, maintain your active session, and ensure the security of the Application. We do not employ tracking cookies, web beacons, pixel tags, or third-party analytics tools for the purposes of behavioral profiling or targeted advertising.

  1. Purposes for Data Collection and Use

FlyteHealth may utilize the information collected about you or provided by you strictly for the following operational purposes:

  • To present our Website, Application, and their respective contents to you securely;
  • To provide you with the information, products, or Services that you request;
  • To allow you to participate in the features we offer on the Service
  • To process your registration, manage your account and/or upload your User Generated Content “UGC”; 
  • To transact with you, provide services, or information you request, respond to your comments, questions and requests, serve you content, and send you notices;
  • To generate De-Identified Data, including aggregate statistics concerning Application capacity and functionality;
  • To send you administrative or transactional communications regarding updates or changes to our Website, Application, or any products or services offered;
  • To fulfill any other purpose for which you explicitly provide the data;
  • To prevent and address fraud, breach of policies or terms, and threats or harm 
  • To fulfill contractual obligations and enforce our rights, including billing and collection; and
  • For any other purpose authorized by your explicit consent.
  1. Disclosure of Your Information

We may disclose Personal Data that we collect or that you provide as described in this Privacy Policy:

  • To our corporate affiliates;
  • To contractors, service providers, and other third parties engaged strictly to support our business operations (e.g., payment processors, secure hosting providers), provided such parties are contractually bound to maintain the confidentiality of Personal Data and restricted from utilizing it for their own commercial purposes;
  • To a buyer or successor in the event of a merger, acquisition, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FlyteHealth’s assets;
  • To comply with any court order, law, or legal process, including responding to government or regulatory requests;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of FlyteHealth, our customers, or the public;
  • For any other purpose disclosed by us at the time the information is provided; and
  • With your explicit consent.
  1. User Rights and Choices

We provide you with mechanisms to exercise control over your Personal Data:

  • Promotional Communications: If you prefer that FlyteHealth does not use your email address for direct promotional communications concerning our own services, you may opt out at any time by clicking the “unsubscribe” link located at the bottom of our marketing emails or by updating your preferences within your Account profile.
    (Note: Because FlyteHealth does not engage in targeted, cross-site advertising, we do not require users to manage complex ad-network tracking opt-outs).
  1. Third-Party Links and Services

This Privacy Policy applies strictly to information collected by FlyteHealth. Our Website and Application may contain links to third-party sites or integrate third-party functionality. We do not control, and are not responsible for, the privacy practices, data collection methods, or content of such third parties. We strongly encourage you to review the privacy policies of any third-party sites you visit.

Information We Share with Third-Parties

The Service may include or link to third-party websites, apps, locations, platforms, code (e.g., plug-ins, application programming interfaces (“API”), and software development kits (“SDKs”) or other services (“Third-Party Service(s)”). These Third-Party Services may use their own cookies, web beacons, and other Tracking Technology to independently collect information about you and may solicit Personally Identifiable Information from you. 

  1. De-Identified Data

FlyteHealth reserves the right to create, utilize, and disclose de-identified information, data from which all personally identifiable elements have been removed in accordance with applicable legal standards, without restriction.

  1. Data Retention and Deletion Requests

You may request deletion of your Personal Data by contacting us at privacy@flytehealth.com. Subject to verification of your request and as permitted or required by applicable law, we will delete or de-identify your Personal Data from our active systems.

Please note that we may retain certain Personal Data where necessary to comply with legal, regulatory, tax, accounting, or records-retention obligations; to detect, investigate, or prevent fraud, security incidents, or other illegal activity; to enforce our agreements; to resolve disputes; or for other internal and lawful business purposes permitted by applicable law. Any Personal Data retained for these purposes will be maintained in a manner designed to limit access and use to those purposes.

In addition, deleted information may remain in backup or archival media for a limited period until such media are overwritten or otherwise deleted in the ordinary course. FlyteHealth may also retain and continue to use De-Identified Data derived from your use of the Services to the extent permitted by applicable law.

  1. Data Security

FlyteHealth implements commercially reasonable administrative, physical, and technical safeguards, including encryption technologies, designed to secure your Personal Data against unauthorized access, use, alteration, disclosure, and accidental loss. However, the transmission of information via the internet is not entirely secure. Consequently, FlyteHealth cannot guarantee the absolute security of your Personal Data transmitted to our Application, and any such transmission is undertaken at your own risk.

  1. Location-Enabled Features

Certain location-enabled functionalities integrated into the Application may be provided by third parties (e.g., Google Maps, Apple Maps). By utilizing these features, you agree to be bound by the respective third-party Terms of Service and Privacy Policies.

  1. Modifications to the Privacy Policy

FlyteHealth reserves the right to amend this Privacy Policy at our discretion and at any time. Material changes will be posted on this page, with the “Last Modified” date updated accordingly. We may also provide notice of significant updates prior to your subsequent use of the Application. Your continued use of the Website or Application following the posting of changes constitutes your acceptance of such changes.

  1. Contact Information

For questions, concerns, complaints, or suggestions regarding this Privacy Policy or our data privacy practices, please contact our Privacy Office at: privacy@flytehealth.com.

Notice of Privacy Practices

Last updated: February 17, 2026

THIS NOTICE OF PRIVACY PRACTICES, TOGETHER WITH THE PARTNERS JOINT NOTICES OF HIPAA PRIVACY PRACTICES (“Notice”) DESCRIBES HOW YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED BY FLYTEHEALTH, AND IF APPLICABLE, BY ITS PARTNERS (DEFINED BELOW) AND HOW YOU AS A PATIENT CAN GET ACCESS TO THIS INFORMATION. THIS NOTICE ALSO DESCRIBES YOUR RIGHTS AND SOME OBLIGATIONS FLYTEHEALTH HAS REGARDING THE USE AND DISCLOSURE OF YOUR PROTECTED HEALTH INFORMATION. PLEASE REVIEW THE NOTICE CAREFULLY.

The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) requires us to ask each of our patients to acknowledge receipt of our Notice of HIPAA Privacy Practices. The Notice is published on the FlyteHealth website, FlyteHealth mobile application, and available at FlyteHealth clinics. You acknowledge receipt of the Notice by clicking on the “I Acknowledge Receipt of the Notice of HIPAA Privacy Practices” button, or by indicating your acknowledgement in another written or digital manner provided. You can receive a copy of the Notice by asking for one at a FlyteHealth practice, or by printing one from our website at any time.

Each of the FlyteHealth professional corporation affiliates together designate themselves as a single Covered Entity (“CE”) for purposes of compliance with HIPAA, including without limitation: S.I.A. of NY, P.C. (a New York professional corporation), Flyte Medical P.C. (a Connecticut professional corporation), Flyte Medical  of New Jersey, P.C.(a New Jersey professional corporation), Flyte Medical of Kansas, P.A. (a Kansas professional association), and Flyte Medical of California, P.C. (a California professional corporation). These entities, collectively, are referred to in this policy as “FlyteHealth”. Each of these entities, and their related virtual and physical locations and clinical care providers will follow the terms of this Notice. In addition, the entities, sites, virtual and physical locations and clinical care providers may share medical information with each other for treatment, payment, or healthcare operations related to the CE. This designation may be amended periodically to add new covered entities that are part of the Affiliated Covered Entity under HIPAA.

FlyteHealth Responsibilities

Under HIPAA, FlyteHealth must take steps to protect the privacy of your “Protected Health Information” (“PHI”). PHI includes information that we have created or received regarding your health or payment for your health. It includes both your medical records and personal information such as your name, social security number, financial information, address, and phone number.

Under federal law, we are required to:

Protect the privacy of your PHI. All of our employees and providers are required to maintain the confidentiality of PHI and receive appropriate privacy training

Provide you with this Notice of Privacy Practices explaining our duties and practices regarding your PHI

Notify you in the case of a breach of unsecured PHI

Follow the practices and procedures set forth in this Notice

Uses and Disclosures of Your Protected Health Information That Do Not Require Your Authorization

FlyteHealth will typically use and disclose your PHI in the following ways: 

CLINICAL CARE AND TREATMENT: We may use and disclose your PHI to provide you with medical treatment and share it with other clinicians and professionals who treat you.  

  • This use and disclosure may be to our physicians, nurse practitioners, physician assistants, dieticians, and other clinicians and non-clinical staff who are involved in your healthcare or part of your care team.
  • We may also share your PHI as necessary with our different departments to coordinate treatment-related activities, such as prescriptions, lab work, and X-rays.
  • Additional use and disclosures may be made to other health and clinical care providers treating you who are not on our staff, including, for example, your primary care provider, specialist, or mental health provider, for the purposes of care coordination, continuity of care, and clinical care and treatment.  such as other qualified and licensed clinical health care providers.

PAYMENT: Consistent with applicable law, we may use or disclose your PHI to get payments for the treatments and related services that we provide.  

  • We may use and disclose your PHI to administer your health benefits policy or contract, or to bill you for healthcare we provide.
  • We may also use and disclose your PHI where necessary to pay others who provided care to you, or make disclosures to other organizations and providers for payment activities, unless disclosure is prohibited by law.

HEALTHCARE OPERATIONS: We can use and share your PHI to run our business, improve the quality of your care or experience as a patient, and contact you if needed. 

  • We may use your PHI to conduct quality analysis, data aggregation, review and improve our services and the care you receive and to provide training to our staff, or take other actions to administer and support our business activities or those of other healthcare organizations, as allowed by applicable law.
  • We may make disclosures to other individuals (such as consultants and attorneys) and other companies and organizations that help us with our business activities. 
  • We may disclose your PHI to Business Associates, which are companies that provide a service to us or on our behalf and have provided satisfactory assurances that they will protect your PHI.  

We may use or disclose your PHI without your authorization for legal and/or governmental purposes in the following circumstances:

Required by Law and Public Interest

  • As required by law When we are required by laws, including workers’ compensation laws.
  • Public health and safety To an authorized public health authority or individual to:
    • Protect public health and safety.
    • Prevent or control disease, injury, or disability.
    • Report vital statistics such as births or deaths.
    • Investigate or track problems with prescription drugs and medical devices.
  • Abuse or neglect To government entities authorized to receive reports regarding abuse, neglect, or domestic violence.
  • Oversight agencies To health oversight agencies for certain activities such as audits, examinations, investigations, inspections, and licensures.
  • Military activity and national security To the military and to authorized federal officials for national security and intelligence purposes, to the Department of Veterans Affairs as required by military authorities, or in connection with providing protective services to the President of the United States.
  • Threat to health or safety To avoid a serious threat to the health or safety of yourself or others.

Legal and Judicial Proceedings

  • Legal proceedings In the course of any legal proceeding or in response to an order of a court or administrative agency and in response to a subpoena, discovery request, or other lawful process.
  • Law enforcement To law enforcement officials in certain circumstances for law enforcement purposes. By way of example and without limitation, disclosures may be made to identify or locate a suspect, witness, or missing person; to report a crime; or to provide information concerning victims of crimes.

Specific Patient Groups and Situations

  • Minors In general, parents and legal guardians are legal representatives of minor patients. However, in certain circumstances, as dictated by state law, minors can act on their own behalf and consent to their own treatment. In general, we will share the PHI of a patient who is a minor with the minor’s parents or guardians, unless the minor could have consented to the care themselves (except where parental disclosure may be required per applicable law).
  • Research We may disclose health information about you for research purposes, subject to the confidentiality provisions of state and federal law. In most cases, we will ask for your written authorization before using your PHI or sharing it with others in order to conduct research. However, under some circumstances, we may use and disclose your PHI without your written authorization if an Institutional Review Board (IRB), applying specific criteria, determines that the particular research protocol poses minimal risk to your privacy. Under no circumstances, however, would we allow researchers to use your name or identity publicly without your authorization. We may release your PHI without your written authorization to people who are preparing a future research project as long as any information identifying you does not leave FlyteHealth. Enrollment in a research study is completely voluntary, will not affect your treatment or welfare, and your PHI will continue to be protected.
  • Coroners, funeral directors, and organ donation To coroners, funeral directors, and organ donation organizations as authorized by law.
  • Disaster relief To an authorized public or private entity for disaster relief purposes. For example, we might disclose your PHI to help notify family members of your location or general condition.

Sharing for Coordinated Care and Administration

  • Health Information Exchanges We may participate in health information exchanges (“HIEs”) and may electronically share your medical information for treatment, payment and healthcare operations purposes with other participants in the HIEs. HIEs allow us, and your other health and clinical care providers and organizations, to efficiently share and better use information necessary for your treatment and other lawful purposes. In some states, the inclusion of your medical information in an HIE is voluntary and subject to your right to opt-in or opt-out; if you choose to opt-in or not to opt-out, we may provide your medical information in accordance with applicable law to the HIEs in which we participate.
  • Financial information We may ask you about income or other financial information to determine if you may qualify for a low income waiver of the membership fee or other services where applicable. We may use this information for operations, marketing, and administrative purposes and to improve our service offerings.

FlyteHealth may also use or disclose your PHI without your authorization in the following miscellaneous circumstances:

Communications

  • We may also use PHI to send you telehealth appointment reminders and other communications relating to your care and medical treatment, or let you know about treatment alternatives or other health related services or benefits that may be of interest to you, via email, phone call, or secure mobile text message.
  • We may make certain PHI, such as information about care or treatment, appointment histories and medication records, accessible to you through secured online tools such as your FlyteHealth patient account.
  • If you choose to communicate with us via emails, texts or chats, you acknowledge that we may exchange PHI with you via email, text or chat, that email, text and certain chat functionality may not be a secure method of communication, and that you agree to the security risks of such communication. No mobile information will be sold or shared with third parties/affiliates for marketing/promotional purposes.If you would prefer not to exchange PHI via email, text or chat, you can choose not to communicate with us via those means, and you can notify us at privacy@flytehealth.com.

Family and Administrative Disclosures

  • Family and friends To a member of your family, a relative, a close friend or any other person you identify who is directly involved in your healthcare when you are either not present or unable to make a healthcare decision for yourself and we determine that disclosure is in your best interest. We will also assume that we may disclose PHI to any person you permit to be physically present with you as we discuss your PHI with you, unless you tell us otherwise. For example, we may disclose PHI to a friend or family member who simultaneously sits with you in a telemedicine visit, or we may allow someone other than you to pick up your prescription.
  • De-identified information If information is removed from your PHI so that you can’t be identified, except as prohibited by law.

Uses and Disclosures of Your Protected Health Information That Require Us to Obtain Your Authorization

Except in the situations listed in the sections above, we will use and disclose your PHI only with your written authorization. This means we will not use your PHI in the following cases, unless you give us written permission:

  • Marketing purposes, except as allowed by HIPAA or applicable law (by way of example, marketing communications allowed by HIPAA without authorization include communications pertaining to care or treatment and/or our products or services.)
  • Sale of your information.
  • Sharing your PHI with your employer or school.

Special Protections for Certain Information

In some situations, federal and state laws provide special protections for specific kinds of PHI and require authorization from you before we can disclose that specially protected PHI. For example, additional protections may apply in some states to genetic, mental health, drug and alcohol abuse, rape and sexual assault, sexually transmitted disease and/or HIV/AIDS-related information, and/or to the use of your PHI in certain review and disciplinary proceedings of healthcare professionals by state authorities. In these situations, we will comply with the more stringent state laws pertaining to such use or disclosure. If you have questions about these laws, please contact the Privacy Officer at privacy@flytehealth.com.

Your Rights Regarding Your Protected Health Information

You have the right to:

  • Request restrictions by asking that we limit the way we use or disclose your PHI for treatment, payment, or healthcare operations. You may also ask that we limit the information we give to someone who is involved in your care, such as a family member or friend. Please note that we are not required to agree to your request, except when a restriction has been requested regarding a disclosure to a health plan in situations where the patient has paid for services in full and where the purpose of the disclosure is for payment. If we do agree, we will honor your limits unless it is an emergency situation. To facilitate a restriction request, please send a request to privacy@flytehealth.com.
  • Ask that we communicate with you by another means. For example, if you want us to communicate with you at a different address, we can usually accommodate that request. We may ask that you make your request to us in writing. We will agree to reasonable requests.
  • Request to access or receive an electronic or paper copy of your PHI. To access or receive a copy of your PHI, you can submit the request electronically to mymedicalrecords@flytehealth.com. We may charge a reasonable fee for the cost of producing or mailing the copies. In certain situations, we may deny your request and will tell you why we are denying it. In some cases, you may have the right to ask for a review of our denial.
  • Ask to amend your PHI we created that you feel is incorrect or incomplete. To request an amendment to your PHI that you believe is inaccurate or incomplete, please submit it to privacy@flytehealth.com. In certain cases, we may deny your request and we will do so in writing. You may respond by filing a written statement of disagreement with us and ask that the statement be included with your PHI.
  • Choose someone to act for you. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will confirm the person has the authority and can act for you before we take any action.
  • Seek an accounting of certain disclosures by asking us for a list of the times we have disclosed your PHI. To request an accounting of disclosures list, please submit it to privacy@flytehealth.com. You may request disclosures made up to six years before your request. You may receive one list per year at no charge. If you request another list during the same year, we may charge you a reasonable fee. These lists will not include disclosures made for treatment, payment, or healthcare operations and certain other disclosures as permitted by law.
  • Request a paper copy of this Notice.
  • Receive written notification of any breach of your unsecured PHI.
  • File a complaint if you believe your privacy rights have been violated. You can file a written complaint with us at the address below, or with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.

Communications

We may also use PHI to send you telehealth appointment reminders and other communications relating to your care and medical treatment, or let you know about treatment alternatives or other health related services or benefits that may be of interest to you, via email, phone call, or secure mobile text message.

We may make certain PHI, such as information about care or treatment, appointment histories and medication records, accessible to you through secured online tools such as your FlyteHealth patient account.

If you choose to communicate with us via emails, texts or chats, you acknowledge that we may exchange PHI with you via email, text or chat, that email, text and certain chat functionality may not be a secure method of communication, and that you agree to the security risks of such communication. If you would prefer not to exchange PHI via email, text or chat, you can choose not to communicate with us via those means, and you can notify us at privacy@flytehealth.com.

Changes to Privacy Practices

The Companies may modify this Notice from time to time. The revised Notice will apply to all PHI that we maintain. We will make any such changes to this Notice by posting the revised Notice on our website. The date of the last update will be clearly indicated at the top of this Notice. Please review this Notice from time to time to ensure you are familiar with our HIPAA privacy practices

Questions and Complaints

If you have any questions about this information, or if you think that we may have violated your privacy rights or you disagree with a decision we made about access to your PHI please contact our Privacy Officer at privacy@flytehealth.com.

Compliance Reporting

Last updated: June 18, 2026

Ethics & Compliance Reporting

FlyteHealth is committed to operating with integrity, accountability, and transparency. Our Compliance Hotline and Online Reporting Portal provide a confidential way to report ethics or compliance concerns involving FlyteHealth or individuals acting on FlyteHealth’s behalf.

What to Report

Compliance concerns may include, but are not limited to:

  • Patient care or safety concerns
  • Privacy or HIPAA concerns
  • Billing, documentation, or records integrity concerns
  • Suspected fraud, waste, or abuse
  • Workplace conduct concerns related to ethics or compliance
  • Conflicts of interest
  • Retaliation or potential violations of law, policy, or FlyteHealth’s Code of Conduct

Privacy and Anonymous Reporting

To help protect reporter privacy, FlyteHealth’s Compliance Hotline and Online Reporting Portal are managed by an independent third party.

Reports may be submitted online or by phone. You may choose to remain anonymous. If you report anonymously, identifying information will not be shared with FlyteHealth unless you choose to provide it as part of your report.

Report a Compliance Concern

Call 24/7: 1-888-524-7738

Online Reporting Portal: CLICK HERE

Access Code: Flyte

Compliance Team: compliance@flytehealth.com

Check the Status of a Report

To follow up on an existing report, select “Follow-Up” at the top of the reporting portal page. If you submitted your report anonymously, please retain any report key, access number, password, or other information provided at the time of submission.

Non-Retaliation

FlyteHealth does not tolerate retaliation against anyone who raises a concern in good faith or participates in a compliance review or investigation.

For Patient Support or Service Requests

The Compliance Hotline is for ethics and compliance-related concerns only. It is not intended for app issues, medical record requests, clinical treatment questions, billing, care coordination, or other service-related matters.

For these requests, contact FlyteHealth Support:

Email: support@flytehealth.com
Patient Support Page: CLICK HERE

For medical emergencies, call 911 or seek emergency medical care immediately.